Sep 10, 2026
Dr. David Moffet, a dental practice coach and founder of the Ultimate Patient Experience, joins Lester De Alwis to make the case that most practices are fixing symptoms rather than the underlying problem. From reactivation lists that will never respond, to specific scripting for cancellation calls, to why team culture
Sep 3, 2026
Scott Plantenberg of Professional Transition Strategies joins host Angie to reveal where dentists most commonly lose value in a practice transition, and why nearly every mistake traces back to one thing: not knowing your true number. From EBITDA calculation tricks that can swing a valuation by hundreds of thousands...
Aug 27, 2026
Naren Arulrajah, CEO of Ekwa Marketing and co-host of Less Insurance Dependence, joins host Angie to explain why marketing to PPO and fee-for-service patients as one audience quietly undercuts both. From the real cost of a stagnant PPO reimbursement to a client's journey from $700,000 working four days a week to...
Aug 20, 2026
Lisa Grogan, dental business and leadership consultant, joins Lester De Alwis to make the case that a busy schedule can quietly hide an unprofitable practice. Lisa shares her ABC framework (Attract, Belief, Conversion) and her LENS Method for reading how a team's energy and mindset influence premium case acceptance,...
Aug 13, 2026
Danielle Kramer, CEO and founder of Easy Dental Solutions, joins Lester De Alwis to make the case that insurance dependence is rarely just a fee problem. Drawing on nearly every role she's held inside a dental practice, Danielle breaks down the four-pillar playbook (systems, culture, communication, and team) and...